PRIVACY POLICY
Placas Con Mario LLC
Last Updated: June 22,2026
1. INTRODUCTION
Placas Con Mario LLC ("Placas," "we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy describes how we collect, use, store, and protect your personal information when you use our services, visit our website, or communicate with us.
2. INFORMATION WE COLLECT
We collect the following types of personal information:
Personal Identifiers:
• Full name
• Date of birth
• Driver's license number and state
• Social Security Number (where required for insurance applications)
• Government-issued ID information
Contact Information:
• Phone numbers (mobile and home)
• Email address
• Mailing address
Vehicle Information:
• Vehicle Identification Number (VIN)
• License plate number
• Year, make, model
• Vehicle registration information
• Vehicle photos
Insurance Information:
• Current and prior insurance policies
• Coverage types and limits
• Claims history
• Policy numbers
Communication Records:
• Records of phone calls (which may be recorded — see Section 5)
• Text message communications
• In-person visit notes
• Documents you provide to us
Payment Information:
• Payment method (cash, credit card, Zelle)
• Transaction records and receipts
• We do not store complete credit card numbers
3. HOW WE USE YOUR INFORMATION
We use your personal information to:
• Provide insurance brokerage services and DMV registration services
• Process insurance applications and renewals
• Send appointment reminders, policy notices, and renewal reminders
• Communicate with you about your policies and accounts
• Send transactional text messages (with your consent)
• Process payments and issue receipts
• Comply with California Department of Insurance regulations
• Comply with California DMV requirements
• Prevent fraud and unauthorized transactions
• Improve our services and train our staff
• Respond to your inquiries and provide customer service
We do NOT use your information for:
• Selling or renting to third-party marketers
• Targeted advertising by third parties
• Any purpose not reasonably related to the services you requested
4. HOW WE SHARE YOUR INFORMATION
We share your information only as necessary to provide our services:
Insurance Carriers:
We share your information with insurance carriers (such as Alliance United, Infinity Insurance, and others) for the purpose of binding your insurance coverage. This is required to issue your policy.
California DMV / Dealertrack:
For DMV services, we share necessary vehicle and owner information with the California Department of Motor Vehicles through our authorized DMV partner system.
Service Providers:
We use third-party technology providers including:
• Supabase (database and authentication)
• Twilio (phone calls, text messages, and recordings)
• Cloud storage providers (for document storage)
• These providers are contractually required to protect your data
Legal Requirements:
We may disclose your information when required by law, court order, or government regulation, or to protect our rights and the safety of our clients and employees.
We do NOT sell your personal information to third parties.
5. CALL AND WALK-IN RECORDING
California Notice: California Penal Code § 632 requires that all parties to a confidential communication consent to recording.
Phone Calls:
Calls to and from our offices may be recorded for quality assurance, training, and compliance purposes. Callers are notified at the beginning of each call that recording may occur.
In-Person Visits:
Conversations at our office counters may be recorded for quality assurance and training purposes. Notice is posted at each counter location.
Recordings are retained for 90 days and then deleted, unless required for a legal matter. Transcriptions of recordings may be generated using automated AI tools.
6. SMS TEXT MESSAGES
If you have consented to receive text messages from us:
• We store records of messages sent and received in our CRM system
• We record your opt-in consent, including date, time, and method
• You may opt out at any time by replying STOP
• See our SMS Terms of Service for full details: https://www.placasconmario.com/sms-terms
7. DATA SECURITY
We protect your information using:
• Encrypted data storage and transmission (HTTPS/TLS)
• Role-based access controls — employees can only access data needed for their role
• Audit logging of all data access and modifications
• Secure cloud storage for all documents and recordings
• Password protection and multi-factor authentication for system access
Despite these measures, no system is perfectly secure. We encourage you to report any suspected security incidents to [email protected].
8. DATA RETENTION
We retain your personal information for as long as you are an active client and for at least 5 years after our last interaction, as required by California insurance regulations. Recordings are retained for 90 days. Opt-out records are retained for at least 5 years.
9. YOUR CALIFORNIA PRIVACY RIGHTS (CCPA)
As a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
• Right to Know: You may request a list of the personal information we have collected about you.
• Right to Delete: You may request that we delete your personal information, subject to certain exceptions required by law or necessary for insurance purposes.
• Right to Opt Out of Sale: We do not sell personal information. This right is not applicable.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights.
To exercise your rights, contact us at [email protected] or (951) 200-4466. We will respond within 45 days.
10. CHILDREN'S PRIVACY
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or by direct communication. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
12. CONTACT US
For privacy questions, to exercise your California rights, or to report a concern:
Placas Con Mario LLC
Privacy Officer
2560 N Perris Blvd J2, Perris, CA 92571
(951) 200-4466
[email protected]
https://www.placasconmario.com
